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About
our company
| A. |
We
believe that integrity and top quality products are the backbone of any
business. HI-TEX Custom & Specialty Flag Company is a family run
business, known for customer service, excellent quality, and vast
resources. We've been in industry marketing Flags, Flagpoles, Banners,
Pennant Strings and Promotional Products since 1983, and created HI-TEX in
1987. Our longevity and success are direct results of our focus on
customer service and great deals. Because of our standard of belief and
convictions, you will find that we will do our best to see that your needs
are our priority. Our customer service is above all else, and we are one
of the few flag distributors that are accredited by the Better Business
Bureau. We are rated with the highest level of service by our customers.
For 17 years, we only advertised by "Word of Mouth". Then
entered the national arena and again because of our basic values, have
found great success and a respected customer base. Because of our
long-standing relationship and high volume of purchasing power with top
manufacturers, some who have been in the flag business for over 100 years,
we have more of the best deals in the industry than most of our
competitors. This is largely due to our purchasing power. That means Low
prices to you! All of our flag products we sell to the are below catalog
prices. We offer you standard discounted prices because of exclusive
manufacturer sale prices available to us. If we get a discount, so do you!
That's why we say: "Our
Experience & Integrity are your friends."
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| B. |
We
have Live Support. We want to talk to you and best meet your flag needs.
You can speak directly with a sales representative from our website during
our business hours when you call. We have some of the fastest call answer
times in the industry, as well as quick email and phone response. We have
real people answering your email and telephone concerns with genuine care,
so that we may resolve your questions as quickly as possible.
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| C. |
We
have one of the largest variety of flag type products of any flag &
banner distributor in the United States. We can have nearly any custom
printed flag made with only 3-5 production days after art approval, with
no rush charge. Quantity pricing is always available. No shipping cost on
any flag orders! Either discounted or no shipping cost on Pennant String
orders. We never charge any handling fees!
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| D. |
Quality
products. ALL our Flags, Pennant Strings, and Banners, are made from the
best quality. We use only the top Manufacturers in the USA, who use only
the best made products available. We want to have a long lasting
relationship with you, and we know that only happens when you have the
best made product and the best customer service available.
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| E. |
We
work hard to make sure that your privacy and your personal information are
never compromised. We never sell or share your information. We do not use
your information for marketing or any other purposes other than to fulfill
orders. In addition for our online orders, we use PayPal to ensure your
safety and satisfaction. If you order by phone, our office never keeps
your financial information; it is always destroyed after the order is
complete.
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| F. |
We
accept  &
 , pre
orders by check, and purchase orders from city, and state agencies such as
public schools, colleges and government offices.
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| G. |
Why
order from us? Great reasons: Useful features on our website. User
friendly and categorized by product. Top quality products. Fast turn a
rounds. Prices are listed for most items. Secure user accounts. Easy to
find contact information. An email address that is checked within 10-60
minutes during business hours. Specifications and accessories available
for most of our most popular products. We do our best to cater to your
needs.
Hours of
operation: 9:00am to 5:00pm Monday - Friday Central Standard Time.
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